Almost everyone is welcome! This project is for anyone who believes in building community and supporting local commerce. It doesn't matter what your legal structure is or whether you have a physical store or sell from home—what truly matters is your commitment to your community.

There are just a few exceptions: we don’t work with hospitality or hotel businesses unless they have a strong social component. We focus on microbusinesses and small local shops (no franchises), but we make an exception for cooperatives, even if they are slightly larger, because they share our values of solidarity economy and social transformation.

If you care about your neighborhood, there’s a place for you here. 💜

You don’t need to register to browse the platform, but you will need an account to make purchases, save favorites, or chat with shops.

Each shop lists their delivery options on their profile. You can check if they offer home delivery, in-store pickup, or neighborhood delivery. If in doubt, use the chat to ask the shop directly.

Some shops have online payment enabled directly through Vuélvete Local, while others use alternative methods (Bizum, cash on delivery, etc.). This is indicated on each product or service page.

Vuélvete Local doesn’t intervene directly in transactions, but you can contact the shop through their profile to resolve any issues. If you don’t receive a reply or need additional help, feel free to contact us and we’ll try to assist you.

Shops update their catalogs as frequently as possible. If a product is listed as available, it should be purchasable. If you’re unsure, use the chat or ask about stock before ordering.

Yes. If you create an account, you can save shops and products to your favorites for easy access later.

Returns depend on each shop. Some accept returns or exchanges, others don’t. You can check their policy on their profile or message them via chat before buying to be sure.

Contact the shop as soon as possible through their profile to report the issue. Most are happy to resolve it directly with you. If you don’t hear back or need help, you can reach us through the contact form.

Each shop handles its own exchanges and refunds. Vuélvete Local doesn’t intervene directly, but we’re here to support you if the shop doesn’t respond or you need help managing the situation.

We hope this doesn’t happen, but if it does, please contact us via the contact section. We’ll review the case and take action if necessary to prevent it from happening again.

Vuélvete Local promotes trust-based relationships between people and shops. While we are not a legal intermediary in purchases, we do our best to ensure shops fulfill their commitments. If you have a serious problem, contact us and we’ll help you address it.